FREQUENTLY ASKED QUESTIONS

We understand that you might be curious about the specific tasks that are included in each type of cleaning service. That's why we've created comprehensive cleaning checklists that outline the tasks performed for different cleaning packages. These checklists will give you a clear understanding of the tasks our professional cleaners undertake to ensure your space is spotless and sanitized. It's our way of keeping you informed and confident in the quality of our service. 

Should you clean before our team arrives? The simple answer is no, you're hiring us to take care of that for you. However, to ensure the best possible experience, we recommend a small preparatory step that makes a big difference: decluttering and tidying up. By putting away personal belongings, ensuring countertops are clear, and straightening up any clutter, you help our team work more efficiently. This allows us to focus on what we do best – providing a thorough and meticulous cleaning service.

If you need to cancel or reschedule a cleaning, we recommend that you call about 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

Any cancellations or rescheduling made with less than 24 hours notice will incur a cancellation fee of 50% of the total service price. We have implemented this policy to ensure that we can continue to provide high-quality services to all of our clients while managing our resources efficiently.

We provide our own cleaning supplies and equipment for every job we perform. Our cleaners wide range of cleaning products at no extra cost. Now if you have special requirements and special products you want the professional to use. Just provide it. And tell them how to use is. We won’t be hold accountable for damages done with you products. 

No. Because we work on an 8 a.m. to 8 p.m. schedule, Monday - Friday and Sunday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code. 

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet. 

We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate. 

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive  training to ensure that the quality of our work is always consistent. 

If you feel that our team has gone above and beyond to meet your expectations, and you wish to show your appreciation, please know that we do accept tips. If you choose to provide a tip, you can give it directly to our cleaning team members or include it in your payment for our services.  100% of the tip amount goes to cleaners. You can also leave a review on our Google or Facebook page. We love hearing that our work is appreciated. 

Depending on the job we send 1 to 3 cleaners. Now if you have preferences or special needs please let us know.